Contents
    1. 1Why borrowers pay a few days late
    2. 2Why moving the date works
    3. 3What the lender gets
    4. 4How the call works
    5. 5What a pilot needs
    6. 6Next steps

    Use case · October 2026 · 5 min read

    Change the date, improve your portfolio

    The borrower who is three days late every month usually gets treated as a collections case and chased every month for money that was always coming.

    Erik Igenbergs

    Erik Igenbergs

    Marketing & Sales Specialist · 13 October 2026

    Short answer

    Many borrowers who pay a few days late every month can afford the loan; the instalment falls due before the salary arrives. After moving the due date, they pay on time. Thus, your arrears go down, your team spends less time chasing, and these customers are more likely to borrow from you again.

    A late payment is often a calendar problem, not a credit problem.

    1Why borrowers pay a few days late

    Most borrowers who are a few days late every month are not short of money; their due date and payday don't match.

    • The due date usually follows the day the contract was signed.
    • The payday is set by an employer, a benefits office or a pension fund.
    • Over a loan of several years people change jobs or retire: the payday moves, the due date stays.

    In a US survey by the Consumer Financial Protection Bureau, half of the people behind on bills named "Due before I got paid" as an important reason (CFPB, 2018).

    In the arrears data this group looks like risk; in reality it is the date. Chase it as collections and you waste time and energy for reminders every month without changing the pattern.

    2Why moving the date works

    Put the due date just after payday, and the account has the money when the instalment is due.

    A salary account fills once a month and drains until the next payday. Rent, bills and everyday spending draw it down, so in the days before payday the balance is at its lowest. An instalment due then often finds too little in the account: the debit fails, or the borrower holds the payment back until the salary lands. Move the collection to the day after payday and the order flips: salary lands → instalment goes out → the rest of the month's spending follows. The borrower needs no extra money and no extra discipline.

    The same month, two due dates Days 18 to 31 of one month, shown twice. Today: the instalment is due on the 25th but the salary arrives on the 28th, so the debit fails on the 25th and the borrower gets a reminder text and a late fee, a few days late. After the call: the due date moves from the 25th to the 29th, the day after salary arrives, and the instalment is paid on time. Today 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Debit fails Salary arrives A few days late: reminder, late fee After the call 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Salary arrives Paid on time

    Say a borrower is paid on the 28th and the instalment is due on the 25th. On the 25th the account holds what is left of last month's salary, so the debit fails. On the 28th the salary arrives and the borrower pays, three days late. Move the due date to the 29th and the salary is already there a day before the instalment, so it goes through on time.

    10%4%

    of loans paid 1–7 days late after the due date moved onto payday (Hu, Song & Yu, 2023).

    3What the lender gets

    A healthier-looking portfolio

    The borrower who is three days late every month always pays, yet sits in your arrears figures every month. Move the date and they drop out: fewer early misses → a cleaner arrears line → a lower arrears ratio in every report. Only the calendar changed, yet the board and your next funder see a healthier book.

    Time and energy back

    Each late month restarts the same routine on the same account: a reminder, a fee letter, a check that the money arrived, sometimes a call. On a loan of several years that routine runs dozens of times for one borrower who was never a risk. One call ends it, and your team spends its hours on the accounts that need a person.

    Customers who stay and borrow again

    A late fee tells a good payer you see them as a risk; a date that fits their pay tells them you noticed. When they need their next loan, they remember which lender fined them every month and which one fixed it in one call.

    A cleaner risk signal

    Until the call, a borrower who is short of money and a borrower paid on the 10th look identical in your data. Once the call is done, the late payers who are left are the ones who need attention, and your collections and credit decisions can focus on them.

    One call, and the book keeps paying on time for the rest of the loan.

    One payment-date call: what each side gets A mirrored split with the lender on the left and the borrower on the right, joined by one payment-date call at the top. Portfolio: the lender gets a healthier book for investors and funders; the borrower gets no failed debit and no late fee. Team time: the lender gets time back for its team; the borrower gets no monthly reminders or fee letters. Relationship: the lender gets customers who stay and borrow again; the borrower gets a lender that fixed it in one call. Risk: the lender gets real risk told apart from timing; the borrower gets a date that fits their pay. One payment-date call The lender gets The borrower gets A healthier book for investors and funders No failed debit, no late fee Portfolio Time back for your team No monthly reminders or fee letters Team time Customers who stay and borrow again A lender that fixed it in one call Relationship Real risk told apart from timing A date that fits their pay Risk

    4How the call works

    Moving a date takes a conversation: learn when the borrower is paid, offer a date inside your rules, get a clear yes.

    • A text gets ignored.
    • A person could make the call, but their time is better spent on accounts that are further behind.
    • An AI voice agent makes the call worth making.
    The call in four steps The AI voice agent calls current borrowers who paid a few days late recently, a few days before the next instalment. The call runs in four steps, left to right: identify the borrower, where the agent confirms it is speaking to the right person; the question, "We noticed you usually pay a few days late. Is the 25th still a convenient day to pay?"; the offer, where if the date does not suit the borrower the agent offers a new one within the lender's rules; confirmation, where the agent confirms the date and explains the next steps. A borrower who mentions trouble paying is handed over to a person. Who gets called: current borrowers who paid a few days late recently, a few days before the next instalment 1 Identify the borrower 2 The question 3 The offer 4 Confirmation Confirms it is speaking to the right person. “We noticed you usually pay a few days late. Is the 25th still a convenient day to pay?” If the date does not suit, offers a new one within your rules. Confirms the date and explains the next steps. Handover: a borrower who mentions trouble paying goes to a person.

    The rules stay yours, and the call sorts the book: timing cases get a new date, and borrowers in real difficulty reach your team before they miss.

    5What a pilot needs

    A first pilot needs a list, not an integration.

    Most of the setup is agreeing the rules: which dates you allow, which borrowers get a call and when a call goes to your team. After that the calls run, and the results come back as a list.

    A pilot, start to finish: what you do and what we do A swimlane with two lanes: you, the lender, on the left and Convershake on the right. Step 1, across both lanes: set up together, agreeing your rules on dates, fees, who is called and handover. Step 2, in your lane: you send the borrowers, with names, phone numbers and due dates; the file crosses to Convershake. Step 3, in Convershake's lane: an AI voice agent calls each borrower and offers a new date. Convershake then hands back the list: the borrowers who want the new date, each with their chosen date, such as the 28th or the 5th; below them, secondary, those who declined (the date stays), those who mentioned trouble paying (your team takes over) and those not reached (attempts noted). The list crosses back to your lane. Step 4, in your lane: you send each borrower who wants the new date the contract amendment to sign, so the change is official. Colour shows who acts: blue-slate for your steps, orange for Convershake's, both in step 1. Below both lanes: after the pilot, connected to your system, and even more automated. You, the lender Convershake 1 Set up together We agree your rules: dates, fees, who is called, handover 2 You send the borrowers Names, phone numbers, due dates the file 3 We call each borrower AI voice agent offers a new date We hand back the list Want the new date Borrower A the 28th Borrower B the 5th Declined · date stays Trouble paying · your team takes over Not reached · attempts noted 4 You send the amendment Each one gets the contract amendment to sign The change is official After the pilot: connected to your system, and even more automated

    6Next steps

    Want to see how it works on your own borrowers?

    Frequently asked questions

    Isn't a payment-date change forbearance?

    Normally not. Forbearance is relief for a borrower in financial difficulty, and this call goes to borrowers who are up to date and can pay; only the date moves, not the amount. Anyone who mentions money trouble goes to your team. Your risk team has the final word.

    Does moving the date cost us interest?

    Usually the lender adds the interest for the extra days to the first payment after the change; from then on the instalment is back to its normal amount. Each lender decides how to handle it. The amount owed and the loan term stay the same.

    Can the borrower ask for a date that breaks our rules?

    They can ask, but the agent only offers dates inside the rules you set, such as the earliest and latest day of the month. A request outside them gets declined or goes to your team.