Do dealers find out what happened to the leads they sent?

You decide. Every dealer- or partner-originated lead comes back qualified or not with the reason, in the same structured shape as everything else, so the feed to your dealer network is a report you configure rather than an inbox somebody forwards.

Can the agent take a payment on the call?

Payment capture depends on the payment platform you use and how it is integrated. The flow can confirm intent, record a promise-to-pay, and hand off to your existing payment path; anything that touches card data runs through the masked, integrated route rather than being read aloud to a voice agent.

What about customers who dispute the contract or ask for hardship terms?

Those calls are transferred. The flow is explicitly not allowed to negotiate terms or make a commitment on your behalf — it establishes the situation, records it, and puts a person on the line with the context already in front of them.

Do you support several brands on one platform?

Yes. Brand, market and language are properties of the campaign, so the same operational team can run distinct scripts, disclosures and voices per brand without maintaining separate systems.

How does it fit our servicing system?

Campaigns take their lists from your systems and write results back — dispositions, captured fields, transcripts and recordings — through CRM, telephony and payment integrations. The audit artefacts land wherever your compliance file lives.

Do you handle inbound calls?

Yes — the servicing questions that fill a queue run on the same flows as the outbound campaigns. We scope it line by line rather than taking the whole desk at once, and the outbound campaign that pre-empts a queue is often worth measuring alongside it.

Lending

The payment conversation, every month, in every market you finance

Vehicle finance is a long contract with a short call at the centre of it. Convershake runs those calls as deterministic outbound campaigns — reminders, early arrears, contract-end and dealer-lead follow-up — in the languages each market actually speaks.

See how Convershake works — 68s

Instalment reminder · Spain · ES/CACatalan

Buenos días, le llamo por la cuota que vence el jueves.

Pot ser en català?

És clar. Són 84,50 € dijous. Tot correcte?

Sí, ja ho tinc previst.

The problem Fit Campaigns See it work Guardrails Proof Pilot Integrations FAQ

01 · The problem

What actually breaks first

The volume is not dramatic on any single day. It is relentless, and it competes with the work that needs judgement.

The reminder cycle eats the team

Every contract generates a payment conversation every month. Handled by people, it consumes the capacity you would rather spend on the accounts that are genuinely in trouble.

The first week of arrears is the cheap week

An account contacted three days past due usually resolves in one conversation. The same account contacted three weeks later is a different, more expensive case — and often a lost customer.

Contract end arrives unworked

The months before a lease matures are the only window to keep the customer in the book. When servicing volume crowds it out, the renewal conversation simply does not happen.

Language follows the market

A Baltic book is not a Latvian book; a Spanish book is not only Castilian. Staffing every combination in every market is how a servicing team ends up hiring against the language mix instead of the workload.

Is that your shape of business?

02 · Fit

Is this you?

Auto and leasing books have a particular shape, and it is the shape this works best on.

This is you if

A book of multi-year contracts, each with a monthly instalment and a predictable reminder cycle.
Several countries or brands on one platform, with different languages and different rules per market.
Arrears that are cheap to fix in the first week and expensive to fix in the second.
Dealer- or partner-originated leads that go unworked when the team is busy servicing the existing book.
A collections team whose best people are spending their day on calls that never needed a person.

This is not us

Replacing a whole servicing desk at once — we start with the campaigns and the lines attached to them.
Repossession, litigation or any conversation whose consequence should sit with a named human.
A single market, single language book small enough that the existing team already covers the peak.

See the calls we would actually run

03 · The calls

The campaigns we run

Recovery campaigns keep the book clean; revenue campaigns keep the customer. Both are versioned flows your compliance function can read end to end.

Runs from

Watch one get built, tested and launched

04 · See it work

From an idea to a live campaign — in one sitting

Product interface shown as high-fidelity representation with synthetic data; the closing call is real recorded product audio from our demo tenant. Music: “Deliberate Thought” — Kevin MacLeod (incompetech.com), CC BY 4.0.

05 · Guardrails

What the platform enforces

Product behaviours. Your compliance function owns the rules; the platform makes sure they are what runs.

Mandatory disclosures

Required openings are flow steps, identical on the thousandth call and the first.

Prohibited language

Wording your policy forbids is blocked in the flow and flagged in review, per market and per brand.

Contact rules

Windows, attempt caps and opt-outs are configured per market and enforced by the campaign.

Sensitive data

PII and PCI values are masked in transcripts and logs.

Audit pack per call

Recording, transcript, flow version, policy version and tool calls — for every call.

Human hand-off

Disputes, hardship and anything the flow may not decide transfer to a person with context.

06 · Proof

Verify it before you trust it

Four things you can confirm yourself — the certificate, the method, and where this is built.

ISO 27001 certified

Certified by BM Certification. Data encrypted in transit and at rest.

100% of calls audited

Every call is scored against the same criteria — sampling never enters it.

v4v5

Deterministic by design

Authored, versioned flows — you can point at the exact version that ran on a given day.

Riga, EU

Built in the EU

Founded and headquartered in Riga, Latvia, for European multi-language finance markets.

Seen in practice

WalkthroughUse caseA campaign agent in 30 minutes, built from a public offerA founder built the offer campaign end to end in half an hour — the flow, the answer set, the outcomes. Walkthrough included.Read the story

So how would we start? →

The pilot

From first conversation to live campaign

One paid production pilot, built and bought in the same six steps — with a decision at the end of it. The numbers are a conversation; the shape never changes.

Pick one campaign

One call type, one market, one owner accountable for the number it moves. Not a platform rollout.

Agree what winning means

Success criteria and the ROI definition are written down before anything dials — never reconstructed afterwards.

We author the flow

Your campaign, in the full language set the market requires. Your compliance function reads every step before it runs.

Hear it before it dials

Simulated runs and live test calls. The version you approve is the version that runs — reviewed and numbered.

Run it paid, in production

Real list, your contact rules, per-second billing — and no charge for ringing, failed connects or no-answers.

Decide at the review

Convert, expand, repeat, pause or stop — against the criteria written at the start, with every call as evidence.

Concurrency, included minutes and integration scope are set per tier, so the bill tracks what you actually run. We will tell you before the pilot which of those limits your campaign is likely to touch.

Integrations

Fits the stack you already run

No rip-and-replace, no migration project. Convershake connects to your CRM, your telephony and your payment tools, takes its call lists from them, and hands every outcome straight back — so campaigns show up in the systems your teams already live in.

CRM & servicing

Telephony & CCaaS

Identity & access

Payments

Works with

VCC LiveGenesysEnreachFive9NICETwilio FlexSalesforceHubSpotZendeskServiceNow

And if your system is not on the list, it connects the same way — through your carrier or our open API.

FAQ

Questions we get from this segment

Short answers, including the ones where the answer is no.

Nearby

Other industries we build for

Consumer lendingMulti-country, multi-brand lenders running revenue and recovery campaigns in markets that need more than one language.See the campaigns BNPL & point-of-sale financeHigh-volume, small-ticket instalment books where the cost of a phone call has to be smaller than the instalment it recovers.See the campaigns Retail bankingLarge customer bases and products that need explaining — cross-sell, pension and savings interest, renewals and activation, qualified before an adviser's calendar is spent.See the campaigns

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Bring us the campaign you would run first

We will tell you what is enabled in your market today, what has already carried production calls, and what it would take to run it.

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