Which languages do you support?

We package the whole market. A market package includes the full language set that market's calls require, plus the tested policy and evaluation assets that go with it — and detect-and-switch for borrowers who move between languages mid-call. Tell us the market and we will tell you exactly what is enabled today and what has already carried production calls.

Do you handle inbound calls?

Yes — on the same flow engine, with the same guardrails and the same evidence per call. In practice we scope it queue by queue rather than switch on a whole contact centre: the call-back line a campaign generates is the usual first one. Tell us the queue and we will tell you what it takes.

How is this different from a dialler with a text-to-speech script?

A dialler plays a script and hangs up. These are conversations: the agent establishes who it is speaking to, answers the questions borrowers actually ask, follows branches your compliance team approved, switches language when the borrower does, and returns structured outcomes instead of a call-attempt log.

What happens when a borrower asks something the flow does not cover?

The flow decides in advance. It can answer from the knowledge you have given it, capture the question and promise a call back, or transfer to a person with the conversation's context. What it will not do is improvise a commitment on your behalf.

How long does a first campaign take to stand up?

A working flow is a matter of hours — the modelling is the fast part. What sets the real date is the boring work around it: connecting telephony, agreeing the contact rules for that market, getting the list and the integration right, and your own review of the script.

What does the compliance team get out of it?

Full coverage instead of a sample, one script version per campaign instead of per agent, and an audit pack for every call — recording, transcript, the flow and policy versions that were live, and the tool calls the agent made.

Lending

Every borrower campaign, in every language the market requires

Convershake is the campaign system for regulated consumer lenders. Deterministic voice agents run your revenue and recovery campaigns across brands and markets, switch language mid-call when the borrower does, and hand back evidence from every conversation.

See how Convershake works — 68s

Pre-due reminder · Spain · ES/CACatalan

Buenos días, le llamo por la cuota que vence el jueves.

Pot ser en català?

És clar. Són 84,50 € dijous. Tot correcte?

Sí, ja ho tinc previst.

The problem Fit Campaigns See it work Guardrails Proof Pilot Integrations FAQ

01 · The problem

What actually breaks first

The constraint in a multi-country lending operation is rarely the dialler. It is who can hold the conversation, in which language, on the day the campaign has to run.

The language mix is the real constraint

A borrower list in a pair market does not split neatly. The agent who can take the call in Latvian may not be able to continue in Russian when the borrower switches, and the reverse costs you the conversation. Staffing for every combination in every market is the expensive way to solve a routing problem.

Campaign weeks arrive all at once

Pre-due reminders, month-end recovery and a re-activation push land in the same fortnight. A team sized for the average cannot cover the peak, and the calls that get dropped are the ones with the shortest useful window.

The conversation you cannot prove

Sampled QA tells you what a few percent of calls sounded like. When a regulator, an auditor or a complaint asks about one specific conversation, the sample is not the answer.

Every new market adds a rulebook

Disclosure wording, contact windows, who may be contacted and in which language are market-specific. Encoding them once per agent, per brand, per market is where scripts drift from policy.

Is that your shape of business?

02 · Fit

Is this you?

Convershake is built for one buyer first, and we would rather tell you early if that is not you.

This is you if

You lend to consumers in more than one country, or under more than one brand.
At least one of your markets needs two languages on the same call list — Latvian and Russian, Spanish and Catalan, French and English.
Contact volume is measured in tens of thousands of minutes a month, and hiring agents for the language mix is a real constraint.
Compliance owns the script, and someone has to be able to show what was said on a specific call.
You already know which campaign you would run first, and who owns its outcome.

This is not us

Replacing a whole contact centre in one step. We start with the campaigns and the queues attached to them, then widen.
A single-language market with spare agent capacity — the economics rarely work.
A technology trial with no owner, no target outcome and no next commercial step.

See the calls we would actually run

03 · The calls

The campaigns we run

Two purposes, different owners. Revenue campaigns answer to the commercial owner; recovery campaigns answer to operations or collections. Each one is a versioned flow.

Runs from

Watch one get built, tested and launched

04 · See it work

From an idea to a live campaign — in one sitting

Product interface shown as high-fidelity representation with synthetic data; the closing call is real recorded product audio from our demo tenant. Music: “Deliberate Thought” — Kevin MacLeod (incompetech.com), CC BY 4.0.

05 · Guardrails

What the platform enforces

Product behaviours. The rules themselves stay with your compliance function — our guarantee is that the rules you set are the rules that run.

Mandatory disclosures

Required openings and disclosures are built into the flow itself — under pressure there is nothing to forget.

Prohibited language

Phrases your policy forbids are blocked in the flow and flagged in review, per market and per brand.

Contact rules

Calling windows, attempt limits and opt-outs are configured per market and enforced by the campaign itself.

Sensitive data

PII and PCI values are masked in transcripts and logs.

Audit pack per call

Recording, transcript, flow version, policy version and tool calls, on every single call.

Human hand-off

Any conversation can be escalated to a person with the context already carried across.

06 · Proof

Verify it before you trust it

Four things you can confirm yourself — the certificate, the method, and where this is built.

ISO 27001 certified

Certified by BM Certification. Data encrypted in transit and at rest.

100% of calls audited

Every call is scored against the same criteria — the industry norm is a 2% sample.

v4v5

Deterministic by design

Flows are authored and versioned. The same input takes the same path, and you can point at which version ran.

Riga, EU

Built in the EU

Founded and headquartered in Riga, Latvia, and built for European multi-language lending markets first.

Seen in practice

WalkthroughUse caseA campaign agent in 30 minutes, built from a public offerA founder built the offer campaign end to end in half an hour — the flow, the answer set, the outcomes. Walkthrough included.Read the story

So how would we start? →

The pilot

From first conversation to live campaign

One paid production pilot, built and bought in the same six steps — with a decision at the end of it. The numbers are a conversation; the shape never changes.

Pick one campaign

One call type, one market, one owner accountable for the number it moves. Not a platform rollout.

Agree what winning means

Success criteria and the ROI definition are written down before anything dials — never reconstructed afterwards.

We author the flow

Your campaign, in the full language set the market requires. Your compliance function reads every step before it runs.

Hear it before it dials

Simulated runs and live test calls. The version you approve is the version that runs — reviewed and numbered.

Run it paid, in production

Real list, your contact rules, per-second billing — and no charge for ringing, failed connects or no-answers.

Decide at the review

Convert, expand, repeat, pause or stop — against the criteria written at the start, with every call as evidence.

Concurrency, included minutes and integration scope are set per tier, so the bill tracks what you actually run. We will tell you before the pilot which of those limits your campaign is likely to touch.

Integrations

Fits the stack you already run

No rip-and-replace, no migration project. Convershake connects to your CRM, your telephony and your payment tools, takes its call lists from them, and hands every outcome straight back — so campaigns show up in the systems your teams already live in.

CRM & servicing

Telephony & CCaaS

Identity & access

Payments

Works with

VCC LiveGenesysEnreachFive9NICETwilio FlexSalesforceHubSpotZendeskServiceNow

And if your system is not on the list, it connects the same way — through your carrier or our open API.

FAQ

Questions we get from this segment

Short answers, including the ones where the answer is no.

Nearby

Other industries we build for

Auto & leasing financeVehicle finance and leasing books, where the contract runs for years and every month has a payment conversation in it.See the campaigns BNPL & point-of-sale financeHigh-volume, small-ticket instalment books where the cost of a phone call has to be smaller than the instalment it recovers.See the campaigns Retail bankingLarge customer bases and products that need explaining — cross-sell, pension and savings interest, renewals and activation, qualified before an adviser's calendar is spent.See the campaigns

Explore Related Solutions

Discover how our platform modules work together to transform your lending operations.

View All Solutions

Bring us the campaign you would run first

We will tell you what is enabled in your market today, what has already carried production calls, and what it would take to run it.

All industries