Do our merchants see or hear any of this?

No. The call comes from you, in your brand's name, about the instalment plan the customer holds with you — the merchant is not named and gets no data from it. Where you run several brands, each carries its own script, voice and disclosures.

Does this work at hundreds of thousands of contacts?

In Convershake, volume is a campaign property: concurrency is configured per tier rather than hired. The practical limits are your contact rules, your list quality and your telephony capacity — sized with you before the first campaign.

Is a voice call the right channel for a small balance?

Sometimes, and the honest answer is that it depends on the segment. What a call gives you that a message does not is a reason code and a decision. Many operators run voice on the segments where messaging has already failed, and measure the difference.

How do you avoid annoying customers who have already paid?

The list comes from your systems and the campaign respects your suppression and opt-out rules. Anyone who says they have paid is routed and recorded rather than argued with, and opt-outs are captured as structured data on the call.

Which languages do you support?

We package the whole market: the language set that market's calls require, plus detect-and-switch for customers who move between languages. Tell us the market and we will tell you what is enabled today and what has already carried production calls.

Do you handle inbound calls?

Yes — the instalment line is a natural first inbound queue, because the customer is calling at the moment they are ready to fix something. Same flows, same guardrails, same reason codes as the outbound campaigns.

Lending

Small tickets, enormous volume, and a call that has to pay for itself

A €40 missed instalment cannot justify a ten-minute human call, so it usually gets an SMS and a hope. Convershake runs the conversation instead — deterministic, multilingual outbound campaigns at instalment-book volume, with evidence from every call.

See how Convershake works — 68s

Instalment reminder · Spain · ES/CACatalan

Buenos días, le llamo por la cuota que vence el jueves.

Pot ser en català?

És clar. Són 84,50 € dijous. Tot correcte?

Sí, ja ho tinc previst.

The problem Fit Campaigns See it work Guardrails Proof Pilot Integrations FAQ

01 · The problem

What actually breaks first

At this volume, every operational decision is a unit-economics decision.

The call costs more than the instalment

A human conversation about a small balance rarely pays back at the moment it would be most useful — so the cheap, early contact never happens, and the expensive, late one does.

Messaging gets ignored, and nobody knows why

An unanswered SMS returns no reason code. A conversation tells you whether the card expired, the salary landed late, or the customer disputes the purchase entirely — and that difference is the whole recovery strategy.

Volume defeats sampling

When contact volume runs into the hundreds of thousands, a percentage-based QA sample stops being evidence about anything specific.

Every merchant market is its own rulebook

Disclosure wording, contact windows and language requirements change per country. Encoding them per campaign, per brand, by hand, is where policy and script drift apart.

Is that your shape of business?

02 · Fit

Is this you?

Point-of-sale credit has an economics problem before it has a technology problem.

This is you if

Hundreds of thousands of small instalments, and a recovery cost per contact that has to stay tiny.
A merchant network spanning several countries, each with its own language and rules.
First-missed-instalment cases that resolve with one conversation, and quietly worsen without one.
Declined applicants who would qualify today, and nobody with the capacity to call them back.
A compliance function that has to answer for what was said, at a volume no sampling regime really covers.

This is not us

Taking over the entire support queue on day one; we start where the volume and the reason codes are.
Late-stage or legal recovery, which belongs with people who can make commitments.
Books small enough that the existing team already reaches everyone in the first week.

See the calls we would actually run

03 · The calls

The campaigns we run

Recovery campaigns protect the book; revenue campaigns grow it back. Both are authored flows, versioned and reviewable.

Runs from

Watch one get built, tested and launched

04 · See it work

From an idea to a live campaign — in one sitting

Product interface shown as high-fidelity representation with synthetic data; the closing call is real recorded product audio from our demo tenant. Music: “Deliberate Thought” — Kevin MacLeod (incompetech.com), CC BY 4.0.

05 · Guardrails

What the platform enforces

Product behaviours. The rules themselves stay yours.

Mandatory disclosures

Required openings are flow steps; they run themselves.

Prohibited language

Forbidden wording blocked in the flow, flagged in review, per market and brand.

Contact rules

Calling windows, attempt limits and opt-outs enforced by the campaign.

Sensitive data

PII and PCI values masked in transcripts and logs.

Audit pack per call

Recording, transcript, flow version, policy version and tool calls, on every call.

Human hand-off

Disputes and hardship go to a person, with the conversation's context attached.

06 · Proof

Verify it before you trust it

Four things you can confirm yourself — the certificate, the method, and where this is built.

ISO 27001 certified

Certified by BM Certification. Data encrypted in transit and at rest.

100% of calls audited

Every call scored against the same criteria — coverage is the point at this volume.

v4v5

Deterministic by design

Authored, versioned flows, with the running version recorded per call.

Riga, EU

Built in the EU

Founded and headquartered in Riga, Latvia, for European multi-language markets.

Seen in practice

WalkthroughUse caseA campaign agent in 30 minutes, built from a public offerA founder built the offer campaign end to end in half an hour — the flow, the answer set, the outcomes. Walkthrough included.Read the story

So how would we start? →

The pilot

From first conversation to live campaign

One paid production pilot, built and bought in the same six steps — with a decision at the end of it. The numbers are a conversation; the shape never changes.

Pick one campaign

One call type, one market, one owner accountable for the number it moves. Not a platform rollout.

Agree what winning means

Success criteria and the ROI definition are written down before anything dials — never reconstructed afterwards.

We author the flow

Your campaign, in the full language set the market requires. Your compliance function reads every step before it runs.

Hear it before it dials

Simulated runs and live test calls. The version you approve is the version that runs — reviewed and numbered.

Run it paid, in production

Real list, your contact rules, per-second billing — and no charge for ringing, failed connects or no-answers.

Decide at the review

Convert, expand, repeat, pause or stop — against the criteria written at the start, with every call as evidence.

Concurrency, included minutes and integration scope are set per tier, so the bill tracks what you actually run. We will tell you before the pilot which of those limits your campaign is likely to touch.

Integrations

Fits the stack you already run

No rip-and-replace, no migration project. Convershake connects to your CRM, your telephony and your payment tools, takes its call lists from them, and hands every outcome straight back — so campaigns show up in the systems your teams already live in.

CRM & servicing

Telephony & CCaaS

Identity & access

Payments

Works with

VCC LiveGenesysEnreachFive9NICETwilio FlexSalesforceHubSpotZendeskServiceNow

And if your system is not on the list, it connects the same way — through your carrier or our open API.

FAQ

Questions we get from this segment

Short answers, including the ones where the answer is no.

Nearby

Other industries we build for

Consumer lendingMulti-country, multi-brand lenders running revenue and recovery campaigns in markets that need more than one language.See the campaigns Auto & leasing financeVehicle finance and leasing books, where the contract runs for years and every month has a payment conversation in it.See the campaigns Retail bankingLarge customer bases and products that need explaining — cross-sell, pension and savings interest, renewals and activation, qualified before an adviser's calendar is spent.See the campaigns

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Bring us the campaign you would run first

We will tell you what is enabled in your market today, what has already carried production calls, and what it would take to run it.

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