Voice AI call
automation for
Consumer Lenders
Handle inbound and outbound calls in any language across the lending lifecycle—origination, servicing, payment reminders, collections, retention, and upsell.
Outcomes
Outcomes that
improve unit
economics
Deploy once, scale best practices across countries and brands.
Higher coverage, same team
Automate repetitive call types so humans focus on complex, later-stage cases.
Faster market rollout
Copy best-performing flows and policies from one country or brand to another.
Operational visibility
Analytics and QA signals to identify edge cases, failures, and improvement opportunities. No time spent on QA and manual call review.
No risk
Mandatory disclosures and forbidden language enforcement by design.
The Problem
Why lenders struggle to scale voice operations
Traditional contact centers hit the same ceilings. Here's what we hear from every lender.
Compliance drift at scale
Disclosures missed, prohibited phrasing, inconsistent handling across agents.
High-volume repetitive intents
Balance inquiries, due dates, payment methods, disputes—all eating agent capacity.
Fragmented policies
Slow rollouts across markets and brands due to scattered knowledge bases.
Invisible edge cases
Vulnerable customers, disputes, fraud cues, and language switching go undetected.
Vendor friction
Engineering dependency for updates, hourly fees, integration overhead in telephony/CCaaS.
Process
From evidence to production in days, not weeks
Ingest evidence
Import your actual calls, SOPs, and policy documents. We learn from what works.
Map ideal flows
Define conversation flows, repair patterns, and scoped knowledge with full control.
Deploy with guardrails
Go live with mandatory disclosures, policy constraints, and complete audit logging.
Improve continuously
Analytics surface gaps. Approved changes roll out safely through versioned releases.
Capabilities
Built for real markets and real regulation
Language Quality
Holds up in real markets
With real borrowers, in real languages.
Market variants
Greetings, disclosures, and policy phrasing configured per market and language.
Language switching
Built into flows with repair patterns for seamless mid-call transitions.
Voice tuning
Pronunciation, numbers, dates, amounts, and natural pause patterns.
Compliance
Compliance-first by design
Policy guardrails enforced. Every interaction traceable.
Disclosure engine
Configured by market, call type, and borrower status.
Forbidden language
Multilingual pattern detection prevents prohibited phrasing.
Vulnerable customers
Automatic triggers and required response protocols.
Audit pack
Recording, transcript, flow version, policy version, and all tool calls.
Security
Enterprise-grade security infrastructure
Payment credentials are handled via PCI-compliant flows with external providers. Convershake is not a loan origination system.
ISO 27001
Certified
Independently audited by BMC Certification for information security management. Our ISMS ensures your data is protected with industry-leading security controls.
FAQ
Frequently asked questions
Everything you need to know about deploying voice AI in regulated lending environments.
Free Tool
Plan Your Staffing with Our Erlang Calculator
Use the industry-standard Erlang C formula to find the right number of agents — then let Voice AI handle the rest.
Open Erlang Calculator →Get in touch
Let's talk about your operations
Whether you're exploring voice AI or ready to deploy — we'd love to understand your setup and show you what's possible.