C O N V E R S H A K E

Increase revenue per contact center agent by bringing in an AI co-pilot

Convershake transforms every contact center agent into an AI-augmented operator. Reduce onboarding time by 80%, average handling time by 20%, and after-call work by 70%—all while preserving the human touch.

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What tasks can Convershake help you with?

  • Provide instant answers

    Automatically retrieve relevant responses from your knowledge base during customer interactions—reducing response times and ensuring accurate information at your fingertips.

  • Update CRM

    Automatically send MEDDPICC details, key insights, next steps, and forecast to the right CRM fields to save time and ensure everyone works from the same source of truth.

  • Send the follow-up email

    Instantly summarize the discussion, restate next steps, and send the required resources while the meeting is top-of-mind.

  • Schedule the next meeting

    Lock in the follow-up date and invite all stakeholders to keep the deal moving.

  • Request required approvals

    If special pricing or contractual terms are needed inform finance, sales ops or legal to avoid any delays.

  • Collect required information

    Gather competitive intel, customer research, or any other data that may impact your next steps.

  • Share customer insights

    Relay feature requests, bugs, or concerns to product and success teams to refine the roadmap or address urgent issues.

  • Create a sales proposal

    Draft a new proposal or revise an existing one based on customer feedback.

  • Update marketing campaigns

    Share customer stories and feedback with the marketing team to update or create campaigns that resonate with similar prospects.

  • Align with other teams

    Create recaps, health scores, follow-up tasks and onboarding briefs for customer success and other teams.

Are you looking to introduce AI in your contact center?

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Contact center software vendors - provide AI tools for your users with just a few lines of code.

Convershake APIs provide an AI orchestration layer that will introduce AI features for your users within your own product.

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What are the positive business outcomes?

  • One Integration, Endless Capabilities

    Offer your users powerful AI-driven features without building and maintaining them yourself.

  • New Revenue Streams

    Earn outcome-based revenue through orchestrated AI usage.

  • Boost Engagement and Stickiness

    Bring AI to your users, so they stay active in your platform - no friction, reduced competitive threat.

Ready to stay competitive by introducing AI features?

Schedule a demo