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Exciting news! VCC Live support is now available!
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Exciting news! VCC Live support is now available!
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Exciting news! VCC Live support is now available!
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Exciting news! VCC Live support is now available!

AI Call Center Agent to Cut Costs and Boost Sales

Give every agent the superpower of instant answers, upsell prompts, and built-in compliance - in one AI-powered interface.
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Loved by customers
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30% increase in upsell revenue

20% decrease in Average Handling Time

Instant agent onboarding
New upsell opportunity: "offer 30% discount for home insurance"
Integrates with
Integrates with
Why Call Centers Are Stuck in 2005

Too many tools, too little time

Agents waste precious minutes flipping between tabs, searching databases, and guessing answers. Productivity stalls and customers wait.

Customers on hold, agents under pressure

Long hold times destroy customer patience. Agents juggle stressed clients while managers chase impossible KPIs.

Scripts that go stale overnight

Traditional call center scripts can’t keep up with constant updates. Outdated responses lead to compliance issues, missed upsells, and lost trust.

Meet Your AI-Powered Call Center Agent Assist

Convershake gives every agent an intelligent sidekick - an AI call center agent assist that listens, learns, and delivers the right answer in real time.
Real-Time Knowledge
Instead of memorizing or searching, agents simply type their question in plain English. Convershake surfaces the exact answer from your knowledge base — instantly, accurately, and with sources.
Automated Upsell Prompts
AI spots opportunities during conversations and nudges agents with proven offers. Never miss another cross-sell or upsell aligned with customer intent.
Compliance Built-In
Every update is live for every agent. Scripts, disclosures, and policies are always accurate, reducing compliance risk and protecting your brand.
Hello 👋 I’m Emils, co-founder of Convershake
Let me know if you have any questions
Contact me
Contact me
Secure by design. Included in every plan.
GDPR compliance
ISMS compliance with ISO27001
Encrypted at rest
TLS 1.3 encryption
24/7 customer support
GDPR compliance
ISMS compliance with ISO27001
Encrypted at rest
TLS 1.3 encryption
24/7 customer support
GDPR compliance
ISMS compliance with ISO27001
Encrypted at rest
TLS 1.3 encryption
24/7 customer support

From Call Chaos to AI-Powered Clarity

Before Convershake, agents spent up to 40% of call time hunting for information. Now, they resolve issues in half the time and convert upsell opportunities they used to miss.
Using only CCaaS
AHT
> 3 min
Onboarding time
3-4 weeks
Agent Utilization
48%
Upsell rate
5%
with Convershake
AHT
< 2:30 min
Onboarding time
1 week
Agent Utilization
> 60%
Upsell rate
> 10%
after

Proven Results, Not Promises

30% increase in upsell revenue

Guided prompts mean agents never miss revenue opportunities.

20% drop in handle time

Instant knowledge reduces call length without reducing quality.

4x faster onboarding

New hires are productive within one week instead of a month.

AI Call Center Agent Assist in Action

Convershake adapts to the needs of every industry.

BPOs → Scale with leaner teams

Maximize utilization and win more client contracts with AI-assisted performance. Convershake enables BPOs to deliver faster onboarding, consistent compliance, and measurable ROI to demanding clients.

Healthcare → Eliminate compliance mistakes

Guarantee agents always follow the latest HIPAA or policy requirements. With Convershake, healthcare call centers can reduce errors, protect patient data, and increase patient satisfaction.

Finance → Protect revenue and reputation

Keep disclosures and regulatory language consistent across every interaction. Convershake ensures agents meet strict compliance while still finding upsell opportunities, such as cross-selling insurance or premium accounts.

SaaS Providers → Reduce churn with consistent answers

Fast, accurate support reduces frustration and increases renewals. Convershake empowers SaaS agents to deliver seamless, branded experiences across phone, chat, and email.

Upgrade From Scripts to Smart Assist
Upgrade From Scripts to Smart Assist

Frequently Asked Questions

What is an AI call center agent?

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An AI call center agent is not a robot replacing your staff - it’s a real-time assistant that equips your human agents with instant answers, prompts, and compliance support.

How does AI-powered call center software reduce AHT?

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By eliminating time spent searching across multiple systems. Agents ask once, Convershake delivers the answer instantly.

Will AI replace call center agents?

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No. Convershake enhances human agents rather than replacing them. The future of call centers is human agents + AI assist, not one or the other.

What’s the ROI of call center automation AI?

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Customers report a 20% decrease in AHT, a 30% increase in upsell revenue, and onboarding time cut by 75%.

How does Convershake compare to other AI call center companies?

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Unlike generic AI call center companies, Convershake focuses on knowledge management + real-time agent assist. This means your team gets actionable answers and upsell guidance, not just chatbots.

Can Convershake integrate with my current call center solutions?

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Yes. Convershake integrates with leading CCaaS platforms like Genesys, Salesforce, and VCC Live. It complements your existing setup rather than replacing it.

Is this an automated call center solution?

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Convershake is not about replacing humans. It’s an AI-powered call center agent assist software that augments your team, reduces errors, and increases revenue.
Your Agents Are Ready. Are You?
As of August 2025, the game has changed. Customer patience is at an all-time low, and your clients are demanding an AI strategy. BPOs that leverage AI to deliver faster, more accurate service will win. Those who don't, will be left behind.
Are you?
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