# Convershake

> Voice AI platform for digital lenders. Deterministic flows, compliance guardrails, and full auditability for servicing, collections, and credit management.

## About

Convershake builds evidence-based Voice AI for consumer lending operations. The platform automates inbound and outbound calls across the full lending lifecycle — origination, servicing, payment reminders, collections, retention, and upsell — in 30+ languages.

Founded and headquartered in Riga, Latvia. Europe is the primary market — campaigns run across European markets, and US portfolios are supported on the same engine. ISO 27001 certified.

## Key Facts

- 100% of calls are audited for compliance (vs. industry standard of 2% sampling)
- Supports 30+ languages with real-time language switching
- Deterministic conversation flows — no black-box AI behavior
- Every call generates a full audit pack: recording, transcript, flow version, policy version, and all tool calls
- Compliance guardrails configured per market: GDPR and ePrivacy handling, national consumer-credit and debt-collection rules, and EU AI Act transparency across Europe; FDCPA, TCPA and Regulation F for US portfolios
- PII/PCI sensitive data masking
- Integrates with CRMs, telephony/CCaaS, identity systems, and payment platforms
- ISO 27001 certified by BM Certification

## Solutions

### AI Voice Agent Creation
Build and deploy multilingual voice agents with deterministic flows. Capture undocumented agent knowledge and convert it into scalable, compliant call automation.
URL: https://convershake.com/solutions/ai-voice-agent-creation

### Automated Compliance & Quality Management
100% call coverage against the rules of the market a call was made in — European conduct, data and AI-transparency requirements first, US FDCPA/TCPA/Regulation F on the same engine. Automated red-flagging, remediation workflows, and audit-ready logs.
URL: https://convershake.com/solutions/compliance

## Markets

Europe is the primary market. The company is based in Riga, Latvia, and campaigns run across
European markets — where a single market often needs more than one language on the same call
list (Latvian/Russian, Spanish/Catalan, French/English). US portfolios are supported on the same
engine, with US regimes configured per market rather than assumed.

## Industries

Who the platform is built for. Consumer lending is the core wedge; the same campaign
machinery runs for other regulated, high-volume-calling segments, one industry at a time.
Outbound campaigns are the core, and the inbound lines those campaigns generate run on the
same flows.

### Consumer lending
Multi-country, multi-brand consumer lenders running revenue and recovery campaigns.
URL: https://convershake.com/industries/consumer-lending

### Auto & leasing finance
Vehicle finance and leasing books: instalment reminders, early arrears, contract-end and dealer-lead follow-up.
URL: https://convershake.com/industries/auto-and-leasing-finance

### BNPL & point-of-sale finance
High-volume, small-ticket instalment books where recovery cost per contact has to stay tiny.
URL: https://convershake.com/industries/bnpl-and-point-of-sale-finance

### Retail banking
Cross-sell and retention campaigns for retail banks: product and pension interest, deposit renewals, onboarding activation. The agent qualifies interest and books a licensed adviser; it does not advise.
URL: https://convershake.com/industries/retail-banking

### Insurance
Renewal reminders, lapse prevention, quote follow-up and win-back at portfolio scale.
URL: https://convershake.com/industries/insurance

Index: https://convershake.com/industries

## Use Cases

- **Debt Collection**: Automated outbound collection calls with mandatory disclosure verification and forbidden language detection
- **Loan Servicing**: Payment reminders, balance inquiries, and account management across multilingual borrower bases
- **Customer Service**: 24/7 inbound support handling account questions, dispute management, and escalation routing
- **Sales & Retention**: Outbound campaigns for loan origination, refinancing offers, and retention programs

## Contact

- Website: https://convershake.com
- Email: support@convershake.com
- LinkedIn: https://www.linkedin.com/company/convershake/

## Legal

- Privacy Policy: https://convershake.com/privacy-policy
- Terms of Service: https://convershake.com/tos